At Villa No.5. we are committed to your satisfaction. We understand that selecting the perfect piece for your home is important, and we aim to ensure you love your purchase. However, if you are not entirely satisfied, please review our refund and exchange policy below.

–Items eligible for returns must be initiated within 14 days of delivery or purchase in-store.

–All returns must be in the original condition and packaging.

–Customized or special order items, as well as items sold “as-is” or marked as final sale, are not eligible for return or exchange.

–Refunds will be issued in the original form of payment.

Online Purchases

–Customers are responsible for return shipping costs.

–Upon receipt and inspection of the item(s), your refund will be processed.

In-Store Purchases

–Returns must be made at the store where the purchase was made.

–Please bring the original receipt and the credit card used for the purchase for returns and exchanges.

Exchanges

–Items must be returned in their original condition and packaging.

–Exchanges are subject to availability. If the desired item is not available, we will process a refund according to our refund policy.

–Damaged or Defective Items

–Please inspect your order upon reception and contact us immediately if the item is defective, or damaged, or if you receive the wrong item, so we can evaluate and rectify the issue.

Contact Us

–For more information about our refund and exchange policy or to initiate a return or exchange, please contact us to ensure you have all the information you need.